[ensembl-dev] Ensembl FTP server seems to be down more often than not recently

Ben Moore bmoore at ebi.ac.uk
Thu Jan 31 11:20:15 GMT 2019


Hi Kurt,

I’ve tried to replicate the error, but have been able to download the C. elegans GTF file from the FTP server. It is possible that you have encountered intermittent errors, but we believe that there are no issues currently affecting the FTP server. Please try again, and get back in touch if you continue to experience the same issues.

We apologise for any inconvenience you’ve experienced.

Best wishes

Ben

> On 30 Jan 2019, at 19:06, Kurt Wheeler <kurt.wheeler91 at gmail.com> wrote:
> 
> Hello,
> 
> My application has been having trouble downloading files from the Ensembl FTP server. One specific file I have had trouble downloading is:
> 
>   ftp://ftp.ensembl.org/pub/release-95/gtf/caenorhabditis_elegans/Caenorhabditis_elegans.WBcel235.95.gtf.gz <ftp://ftp.ensembl.org/pub/release-95/gtf/caenorhabditis_elegans/Caenorhabditis_elegans.WBcel235.95.gtf.gz>
> 
> However, I also am usually unable to even view a directory such as:
> 
>   ftp://ftp.ensembl.org/pub/release-95/gtf/ <ftp://ftp.ensembl.org/pub/release-95/gtf/>
> 
> This makes me think the FTP server has not been running for large amounts of time. While I was writing this email it seems to have come back up, but a colleague of mine and I have observed it coming up for small periods of time over the last week or so while remaining generally unreachable.
> 
> Is anyone able to look into this?
> 
> Thanks,
> 
> - Kurt
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Ben Moore
Ensembl Outreach Officer

European Bioinformatics Institute (EMBL-EBI)
European Molecular Biology Laboratory
Wellcome Trust Genome Campus
Hinxton
Cambridge
CB10 1SD
UK

bmoore at ebi.ac.uk
+44 (0)1223 494265

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