[ensembl-dev] Vep crashes

[Andrius Baskys]

Hi Steve and Anne,

Your fix worked well for about a week or so. VEP now crashes again and a message I get is that it is web server problem. I submitted several requests through Helpdesk but nothing has change and wonder if you could help again, since you already know about this problem.

Thanks!

Andrius


Andrius Baskys, MD, PhD
Ph. (626)-239-8378



> On Nov 23, 2018, at 03:42, Steve Trevanion <steve at ebi.ac.uk> wrote:
> 
> Hi Andrius,
> 
> We have pushed out the fix and VEP should be working for you now.
> 
> Regards,
> 
> Steve
> 
> On 23/11/2018 10:10, Anne Lyle wrote:
>> Hi Andrius
>> 
>> Sorry about your problems with the VEP. It took us some time to track down the problem, but we finally have a fix which we will be pushing out later today.
>> 
>> Thank you for your patience
>> 
>> Anne
>> 
>> 
>>> On 22 Nov 2018, at 16:10, Andrius Baskys <abaskys at gmail.com <mailto:abaskys at gmail.com>> wrote:
>>> 
>>> 
>>> Dear All,
>>> 
>>> I wonder if someone can offer a helpful tip regarding the VEP functionality. VEP worked fine until about a week ago. Now it crashes every time when I upload a file bigger than approx. 100 kb. VCF files that VEP annotated earlier without a glitch can no longer be annotated. 
>>> 
>>> Thank you!
>>> Andrius Baskys
>>> Western University
>>> Pomona, California
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>> 
>> 
>> 
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