[ensembl-dev] EnsEMBL REST server gateway timeout

Thu Nov 13 10:09:23 GMT 2014

Dear Kieron,

Thank for your support. In my institution we are developing an 
application which use REST interface to query VEP endpoint in 
particular. I think that in production environment we don't need to do a 
lot of requests on your server (we take account of the rate-limit 
conditions of the service, but I saw that users do 1 or 2 requests per 
day), but maybe did I stress your server in this days during developing? 
If so, sorry for the inconvenience. Now I think that things are quite 
stable, and our requests will be fewer.

Thanks again and thanks to ensembl team for support,

Regards,

Paolo

Il 12/11/2014 17:18, Kieron Taylor ha scritto:
> Hi Paolo,
>
> Apologies for the inconsistent service. We are investigating the cause 
> of three outages today. There may be intermittent further request 
> failures while we restart individual components.
>
> Are you doing a great deal of VEP querying?
>
> Regards,
>
> Kieron Taylor
>
> Ensembl Core
> EMBL-EBI
>
> On 12/11/2014 15:49, Paolo Cozzi wrote:
>>
>> Dear all,
>>
>> When doing a query on EnsEMBL rest server, I receive "gateway timeout",
>> for instance
>>
>> $ curl -H "content-type:application/json" -H "accept:application/json"
>> --data '{ "variants" : ["21 26960070 rs116645811 G A . . .", "21
>> 26965148 rs1135638 G A . . ." ] }' 
>> http://rest.ensembl.org/vep/sheep/region
>> <html><body><h1>504 Gateway Time-out</h1>
>> The server didn't respond in time.
>> </body></html>
>>
>> Thank you for your attention,
>>
>> regards,
>>
>> Paolo
>>
>>
>>
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