[ensembl-dev] BioMart service at useast.ensembl.org is unresponsive

Wed Apr 17 09:49:32 BST 2019

Yes, we are still having problems with useast this morning - hopefully we’ll get to the bottom of it soon!

Cheers

Anne

> On 17 Apr 2019, at 09:46, Pages, Herve <hpages at fredhutch.org> wrote:
> 
> Hi Anne,
> 
> Thanks for getting back to me.
> 
> I'm still not able to access the BioMart service of the useast mirror:
> 
>   http://useast.ensembl.org/biomart/martview <http://useast.ensembl.org/biomart/martview>
> I get the following error:
> 
>   Proxy Error
>   The proxy server received an invalid response from an upstream server.
>   The proxy server could not handle the request GET /biomart/martview.
> 
>   Reason: Error reading from remote server
> 
> Hopefully the service can be re-established soon.
> 
> Thanks,
> H.
> 
> 
> On 4/17/19 01:21, Anne Lyle wrote:
>> Hi Hervé
>> 
>> Sorry for the delay in getting back to you. We’ve been seeing a lot of traffic on all our sites in the past few days, which is what we expect immediately after a release, but Biomart has been a particular problem as it has not scaled well with the large increases in numbers of species in the past couple of releases. However we have been working on it, and you should find the service to be more reliable now.
>> 
>> Regarding the broken links, thanks for letting us know! I will fix them and push the updated files out to our servers as soon as possible.
>> 
>> Cheers
>> 
>> Anne
>> 
>> 
>> 
>> Anne Lyle
>> Ensembl Web Developer
>> EMBL-EBI
>> 
>> www.ensembl.org <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.org&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=-EvIr25h7t5_BVkVgB28F8j8fQdKG2FZZjACxiJdPAQ&e=>
>> www.ensembl.info <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.info&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=hPaPTYFH30d0FrcLsgCqecsoGFXxHExyeF-_hqfZeco&e=>
>> 
>> 
>>> On 15 Apr 2019, at 23:54, Pages, Herve <hpages at fredhutch.org <mailto:hpages at fredhutch.org>> wrote:
>>> 
>>> Sorry if this is not the best place to ask this.
>>> 
>>> Does anybody know what happened to the BioMart service running at the 
>>> useast mirror?
>>> 
>>>   http://useast.ensembl.org/biomart/martview <https://urldefense.proofpoint.com/v2/url?u=http-3A__useast.ensembl.org_biomart_martview&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=sszPLrNCh4heL9h4LFgIaB8RPd8aZ93OBNrz1mVQ6k8&e=>
>>> 
>>> We've not been able to connect to the service for the last few days.
>>> 
>>> We're also experiencing intermittent issues with the BioMart services at 
>>> the uswest and asia mirrors. Only the BioMart service at www.ensembl.org <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.org&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=-EvIr25h7t5_BVkVgB28F8j8fQdKG2FZZjACxiJdPAQ&e=> 
>>> seems to be up and running reliably.
>>> 
>>> Also wanted to mention a few incorrect/broken links on the website 
>>> related to the mailing lists.
>>> 
>>> On http://www.ensembl.org/info/about/contact/index.html <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.org_info_about_contact_index.html&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=Yvigc6_oXCRJEXxEb6z3c0733MIsHLvucqZl4W8x9IA&e=> the links to the 
>>> announce and dev mailing lists don't work properly. They open a page 
>>> that displays error message "No such list announce" (or ""No such list 
>>> dev").
>>> 
>>> On http://www.ensembl.org/info/about/contact/mailing.html <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.org_info_about_contact_mailing.html&d=DwMFaQ&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=EwISyw_MUknyvRwBX88DwsDlp3vOOjLTX54NRCe8tzs&e=> :
>>> 
>>>   - The 2 "Current archive" and 2 "Old archive (pre June 2010)" links 
>>> are broken.
>>> 
>>>   - The "dev mailing list" link does not work properly.
>>> 
>>>   - The "dev list archives" link is broken.
>>> 
>>> Thanks,
>>> 
>>> H.
>>> 
>>> -- 
>>> 
>>> Hervé Pagès
>>> 
>>> Program in Computational Biology
>>> Division of Public Health Sciences
>>> Fred Hutchinson Cancer Research Center
>>> 1100 Fairview Ave. N, M1-B514
>>> P.O. Box 19024
>>> Seattle, WA 98109-1024
>>> 
>>> E-mail: hpages at fredhutch.org <mailto:hpages at fredhutch.org>
>>> Phone:  (206) 667-5791
>>> Fax:    (206) 667-1319
>>> 
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>> 
>> 
>> 
>> _______________________________________________
>> Dev mailing list    Dev at ensembl.org <mailto:Dev at ensembl.org>
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>> Ensembl Blog: https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.info_&d=DwICAg&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=ki2vabbgo_RnD0CHlgdBHGK1F5-iTR9IN9KOE6uBcvs&e= <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ensembl.info_&d=DwICAg&c=eRAMFD45gAfqt84VtBcfhQ&r=wYD6AeRFq_AWqJYrR2yTLQ&m=OQUvkoEGf9DDa2LncjTVPOMZTDssyWrTB3j2uQXuVHs&s=ki2vabbgo_RnD0CHlgdBHGK1F5-iTR9IN9KOE6uBcvs&e=>
> -- 
> Hervé Pagès
> 
> Program in Computational Biology
> Division of Public Health Sciences
> Fred Hutchinson Cancer Research Center
> 1100 Fairview Ave. N, M1-B514
> P.O. Box 19024
> Seattle, WA 98109-1024
> 
> E-mail: hpages at fredhutch.org <mailto:hpages at fredhutch.org>
> Phone:  (206) 667-5791
> Fax:    (206) 667-1319

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