[ensembl-dev] REST API Help - Service Unavailable from IP

[Andy Yates]

Hi Zachery,


I'll see what we can see from this end. If the issue is at your cluster end though it may be hard to diagnose from here as I guess you'll be appearing as a single or small number of IP addresses. Normally though you should have seen 429 error before anything else if you had been rate limited.

If you do figure anything out from your end please let us know

Best regards,

Andy

------------
Andrew Yates - Genomics Technology Infrastructure Team Leader
The European Bioinformatics Institute (EMBL-EBI)
Wellcome Genome Campus
Hinxton, Cambridge
CB10 1SD, United Kingdom
Tel: +44-(0)1223-492538
Fax: +44-(0)1223-494468
Skype: andy.yates.ebi
http://www.ebi.ac.uk/
http://www.ensembl.org/

> On 12 Apr 2019, at 16:03, Z. Dickson <dicksoz at mcmaster.ca> wrote:
> 
> Hello,
> 
> Thanks for getting back to me.
> We are still seeing the same problems, but are beginning to believe that the issue lies with the architecture on our end, as we can get the client to work on the head of our cluster, but not from within the cluster. 
> While we have not been able to solve the problem, we have found a few workarounds.
> Any feedback from the infrastructure team would be appreciated.
> 
> It is good to hear that the issue is not an explicit ban.
> 
> Thank you,
> Zachery Dickson
> 
> 
> On Fri, Apr 12, 2019 at 9:28 AM Andy Yates <ayates at ebi.ac.uk> wrote:
> Dear Zachery,
> 
> I'm sorry that you've not had a response to your question yet. I've passed your query onto our web and infrastructure teams. As far as I am aware we have not explicitly IP banned yourself or anywhere from McMaster University. 
> 
> Are you still seeing the same problems?
> 
> Many thanks
> 
> Andy
> 
> ------------
> Andrew Yates - Genomics Technology Infrastructure Team Leader
> The European Bioinformatics Institute (EMBL-EBI)
> Wellcome Genome Campus
> Hinxton, Cambridge
> CB10 1SD, United Kingdom
> Tel: +44-(0)1223-492538
> Fax: +44-(0)1223-494468
> Skype: andy.yates.ebi
> http://www.ebi.ac.uk/
> http://www.ensembl.org/
> 
> > On 5 Apr 2019, at 17:36, Z. Dickson <dicksoz at mcmaster.ca> wrote:
> > 
> > Hello,
> > 
> > I recently wrote a small client for interacting with Ensembl's REST server, which made use of the POST lookup endpoint to map gene id's to transcript and protein id's.
> > I had believed it followed all the guildlines for request size, and request rate, however during a run of the script, the server began to intermittently respond with either "503 -Service Unavailable" or "599 - Internal Exception - timeout waiting for socket", which could not be resolved with a sleep-and-retry. Eventually this progressed to the current state, where this is the only response we receive, It is not even possible to view the endpoint documentation through a web-browser, seeing only the 503 error.
> > This only affects the IP of our cluster, which unfortunately includes the most used machines in our department. Machines with separate IP's can successfully contact the server.
> > 
> > From all appearances the IP of our cluster has been banned, but without error messages which would indicate as much. I am hoping to find out if this is indeed the case, and more importantly restore access to the REST server for the cluster.
> > 
> > Please let me know what additional information would be required to help me (IP, code, etc.). 
> > 
> > Thank you in advance,
> > -- 
> > Zachery Dickson
> > Bioinformatics Master's Student
> > Department of Biology
> > 
> > location: LSB 522
> > 
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