[ensembl-dev] REST API Help - Service Unavailable from IP

[Andy Yates]

Dear Zachery,

I'm sorry that you've not had a response to your question yet. I've passed your query onto our web and infrastructure teams. As far as I am aware we have not explicitly IP banned yourself or anywhere from McMaster University. 

Are you still seeing the same problems?

Many thanks

Andy

------------
Andrew Yates - Genomics Technology Infrastructure Team Leader
The European Bioinformatics Institute (EMBL-EBI)
Wellcome Genome Campus
Hinxton, Cambridge
CB10 1SD, United Kingdom
Tel: +44-(0)1223-492538
Fax: +44-(0)1223-494468
Skype: andy.yates.ebi
http://www.ebi.ac.uk/
http://www.ensembl.org/

> On 5 Apr 2019, at 17:36, Z. Dickson <dicksoz at mcmaster.ca> wrote:
> 
> Hello,
> 
> I recently wrote a small client for interacting with Ensembl's REST server, which made use of the POST lookup endpoint to map gene id's to transcript and protein id's.
> I had believed it followed all the guildlines for request size, and request rate, however during a run of the script, the server began to intermittently respond with either "503 -Service Unavailable" or "599 - Internal Exception - timeout waiting for socket", which could not be resolved with a sleep-and-retry. Eventually this progressed to the current state, where this is the only response we receive, It is not even possible to view the endpoint documentation through a web-browser, seeing only the 503 error.
> This only affects the IP of our cluster, which unfortunately includes the most used machines in our department. Machines with separate IP's can successfully contact the server.
> 
> From all appearances the IP of our cluster has been banned, but without error messages which would indicate as much. I am hoping to find out if this is indeed the case, and more importantly restore access to the REST server for the cluster.
> 
> Please let me know what additional information would be required to help me (IP, code, etc.). 
> 
> Thank you in advance,
> -- 
> Zachery Dickson
> Bioinformatics Master's Student
> Department of Biology
> 
>  location: LSB 522
> 
> _______________________________________________
> Dev mailing list    Dev at ensembl.org
> Posting guidelines and subscribe/unsubscribe info: http://mail.ensembl.org/mailman/listinfo/dev_ensembl.org
> Ensembl Blog: http://www.ensembl.info/