[ensembl-announce] Ensembl Helpdesk Downtime. 25th - 27th November

[Andy Yates]

Dear all

Further to my previous email I have been informed that the downtime of our queues will start the day before at *5pm GMT 24th November* (Thursday). Please accept my apologies and the confusion caused

Best regards

Andy Yates

> On 16 Nov 2016, at 11:39, Andy Yates <ayates at ebi.ac.uk> wrote:
> 
> Ensembl Helpdesk is migrating to a new RT infrastructure starting on the 25th November. During this period helpdesk at ensembl.org will be unavailable. 
> 
> The migration is due to start at 9am GMT 25th November (Friday) and finish by the 27th November to be available on the 28th November. Any email sent to helpdesk at ensembl.org will be queued and then released once we have confirmed the successful migration of our infrastructure.
> 
> *You will not receive notification of the queued email*
> 
> Please refrain from sending multiple requests in. We will send an email to announce at ensembl.org to confirm once our helpdesk is open again.
> 
> dev at ensembl.org is unaffected by this move and will be available for you to send questions to.
> 
> Should you have any other queries please do not hesitate to contact helpdesk or myself.
> 
> Many thanks,
> 
> Andy Yates
> 
> ------------
> Andrew Yates - Genomics Technology Infrastructure Team Leader
> The European Bioinformatics Institute (EMBL-EBI)
> Wellcome Genome Campus
> Hinxton, Cambridge
> CB10 1SD, United Kingdom
> Tel: +44-(0)1223-492538
> Fax: +44-(0)1223-494468
> Skype: andy.yates.ebi
> http://www.ebi.ac.uk/
> http://www.ensembl.org/
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